About pre orders:
If purchased with non pre-order items, shipping terms apply to each item due to different shipping dates.
If you purchase multiple pre order items, they will be shipped as soon as all items are available.
Each item is carefully made in independent workshops in Japan. Items may take longer than planned to be ready.
We'll email you when your item is available.
We’re able to send items by mail or hold them for you at the Postalco Shop Kyobashi. Please note the product may vary slighty in color and size.
There is a possibility that we will not produce items if the number of orders is less than the production minimum. In that case, we’ll refund the payment.
Thank you for your understanding!

Payment terms: Advance payment


We ship worldwide via DHL. Shipping usually takes 7-10 days from the dispatch date.
Shipping charges vary by country and are automatically selected according to the shipping address. The shipping charges for each region are as follows.

Order Price...............Shipping Cost
Zone 1 (North America, Hong Kong, and others; see full list below)
¥49,999 and less...............¥2,900
¥50,000 and over..............no charge

Zone 2 (United Kingdom, France, and others; see full list below)
¥49,999 and less...............¥4,900
¥50,000 and over..............no charge

Zone 3 (See full list below)
all shipping......................¥8,900

▼What is my shipping zone?

Zone 1
American Samoa, Australia, Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, Guam, Hong Kong, India, Indonesia, Kiribati, South Korea, Lao P.D.R., Macau, Malaysia, Marshall Islands, Mexico, Federated States of Micronesia, Myanmar, Republic of Nauru, New Caledonia, New Zealand, Niue, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Tahiti, Taiwan, Thailand, Timor-Leste, Tonga, Tuvalu, United States of America, Vanuatu, Vietnam

Zone 2
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City

Zone 3
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Democratic Republic of the Congo, Costa Rica, Cote d’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Iceland, Islamic Republic of Iran, Iraq, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Republic of Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nevis, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Panama, Paraguay, Paraguay, Peru, Puerto Rico, Qatar, Reunion Island, Russian Federation, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, Somaliland, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Eustatius, St. Helena, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

Order Price...............Shipping Cost
¥9,999 and less................¥750
¥10,000 and over..............no charge
Some products are eligible for delivery directly to mailbox for a shipping fee of ¥380. (Nekopos)
If the products you ordered are eligible, you will be able to select it from the shipping method selection screen at checkout.

Postalco cannot take responsibility for any shipping delays due to customs clearance, payment transaction delays, or any unforseen circumstances.
Import taxes, duties, and related customs fees may be charged when the parcel arrives at the destination country. The payment of these charges and taxes is the responsibility of recipient and will not be covered by Postalco. Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The shipper will contact you directly requesting payment upon your order's arrival through customs.
All shipments outside Japan include a commercial invoice to avoid delays in customs. We are unable to indicate a lower price for the value of your order listed on your commercial invoice as we must adhere to all international import/export rules and regulations.
Unclaimed packages: The shipper will leave a notice if nobody is available to sign for your package. The shipping agent will hold your package for a few days only. If you do not claim it, it will be returned to us, marked unclaimed. You will be required to pay for shipping twice to have your order sent a 2nd time. There may be some countries we cannot ship to due to courier restrictions.

Return and Exchange
Merchandise in salable condition with all original tags attached may be returned or exchanged within 7 days (within Japan) or 14 days (overseas) of delivery. The item must be returned in unused condition in its original package, with a copy of your receipt. We can only accept returns and exchanges on items purchased from the Postalco online shop. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. For exchanges you will be required to pay for shipping twice to have your order sent a 2nd time. If Postalco decides to refund the payment the transaction can be made through PayPal only.
All returns must be approved by Postalco- please email us at webshop@postalco.com for a return authorization number.