Shipping Terms

We ship worldwide via DHL or FedEx. Shipping usually takes 7-10 days from the dispatch date.
Shipping charges vary by country and are automatically selected according to the shipping address. The shipping charges for each region are as follows.

OUTSIDE JAPAN
Order Price..............Shipping Cost
Zone 1
$449.99 and less...............$35
$450 and over..............no charge

Zone 2
$449.99 and less...............$60
$450 and over..............no charge

Zone 3
all shipping......................$100


▼What is my shipping zone?

Zone 1 (North America, Asia)
American Samoa, Brunei, Canada, China, Guam, Hong Kong, South Korea, Macau, Malaysia, Marshall Islands, Mexico, Federated States of Micronesia, New Zealand, Northern Mariana Islands, Palau, Philippines, Singapore, Tahiti, Taiwan, Thailand, United States of America, Vietnam

Zone 2 (Asia, Oceania, Europe)
Australia, Austria, Bangladesh, Belgium, Bhutan, Bulgaria, Cambodia, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Hungary, Ireland, Italy, India, Indonesia, Lao P.D.R., Latvia, Liechtenstein, Lithuania, Luxembourg, Kiribati, Malta, Monaco, Myanmar, Republic of Nauru, New Caledonia, Netherlands, Niue, Norway, Papua New Guinea, Poland, Portugal, Romania, Samoa, San Marino, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Timor-Leste, Tonga, Turkey, Tuvalu, United Kingdom, Vatican City, Vanuatu

Zone 3 (Middle East, South America, Africa)
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Democratic Republic of the Congo, Costa Rica, Cote d’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Iceland, Islamic Republic of Iran, Iraq, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Republic of Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nevis, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Panama, Paraguay, Paraguay, Peru, Puerto Rico, Qatar, Reunion Island, Russian Federation, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, Somaliland, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Eustatius, St. Helena, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

WITHIN JAPAN
Order Price..............Shipping Cost
¥10,999 and less................¥750
¥11,000 and over..............no charge

Some products are eligible for delivery direct to mailbox for a shipping fee of ¥380. (Nekopos, Click Post) If the products you ordered are eligible, you will be able to select it from the shipping method selection screen at checkout.

Postalco cannot take responsibility for any shipping delays due to customs clearance, payment transaction delays, or any unforeseen circumstances.
Import taxes, duties, and related customs fees may be charged when the parcel arrives at the destination country. The payment of these charges and taxes is the responsibility of recipient and will not be covered by Postalco. Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The shipper will contact you directly requesting payment upon your order's arrival through customs.
All shipments outside Japan include a commercial invoice to avoid delays in customs. We are unable to indicate a lower price for the value of your order listed on your commercial invoice as we must adhere to all international import/export rules and regulations. Unclaimed packages: The shipper will leave a notice if nobody is available to sign for your package. The shipping agent will hold your package for a few days only. If you do not claim it, it will be returned to us, marked unclaimed. You will be required to pay for shipping twice to have your order sent a 2nd time. There may be some countries we cannot ship to due to courier restrictions.

Each order is shipped separately. If you place multiple orders, we will not be able to ship them together.

How to place an order

1. Select the quantity and color of the product you want and click "Add to bag". You will be able to change the quantity in your shopping bag later.
2. Check the contents of your shopping bag and click "Check out".
3. Enter your contact details and shipping information.
4. Select a delivery method.
5. Select a payment method. In case of payment by Apple Pay, Google Pay, or Shop Pay, you will be required to complete the payment procedure on their respective websites.
6. Click on the "Pay now" button to complete your order.
7. You should receive an automatic order confirmation email. Please note that your email spam setting may prevent you from receiving the order confirmation email. Please check your email’s junk folder if you do not receive the email.

Notice
Your order is not confirmed when the items are in the shopping bag. The purchase is complete only when the payment is processed. Once payment is processed, you should receive an automatic order confirmation email.

If the quantity shown in the shopping bag is less than the quantity you chose for a product, it means we only have the quantity in the shopping bag available in stock. Please contact us at webshop@postalco.com if you do not receive a confirmation email or have any other questions.
Please note that we are not able to accept requests for particular variations within a product.

Postalco accepts the following forms of payment.
Mastercard, VISA, American Express, JCB,
Apple Pay, Google, Shop Pay, Amazon Pay

Free gift wrapping at the Postalco online shop and Kyobashi Shop until Dec 31.

Please purchase this item together with the product you wish to Gift Wrapping.
Gift wrapping may be a cloth bag or a paper bag. Wrapping materials used will vary depending on the product type and size. Please note that we are not able to accept requests for specific wrapping materials. If you would like to have multiple items wrapped together, or if you would like to wrap only some items, please tell us in the memo box. If you do not specify, we will wrap each item individually.

Example of what to write in the memo field:
"Notebook (light blue) and notebook (dark blue) gift-wrapped together, and Bag- gift-wrapped separately. etc. "

Order receipt
If you choose to receive gift wrapping, we will not include an order receipt that shows the price. Please contact us if you would like to receive a receipt by email.

Merchandise in salable condition with all original tags attached may be returned or exchanged within 14 days of delivery. It must be returned in its original packaging in unused condition. We can only accept returns and exchanges on items purchased from the Postalco online shop. Shipping costs are non-refundable. Return shipping fees and administrative fees are the responsibility of the customer. If Postalco decides to refund the payment, we will process the refund via your original payment method. All returns must be approved by Postalco. Please email us at webshop@postalco.com for a return authorization number.

NOTE:

・Hygienic products such as underwear are not eligible.

・Please note that we may take some time to check the condition of the product after arrival.

If the size or quantity of the product is different from that of the order, or if the product is defective, or if the return is due to an error on our part, we will pay the return shipping costs from the customer to us and the shipping costs from us to the customer.

Please note that it may take longer than usual for us to respond to your request on Saturdays, Sundays, national holidays, and New Year's holidays. 

Please note that we may not be able to exchange sizes or colors depending on product availability. 

Refunds may take longer due to unforeseen circumstances during return shipping, such as customs delays or problems during shipment. 

We do not accept returns or exchanges in the following cases:

Products that have been used. 

When there are scratches, stains, damage, or unusual odors have been caused by the customer.

Products that have been altered or cleaned.

Products with damaged or lost packaging (bags, boxes, cases, tags). 

Products not purchased from Postalco's online store or our directly managed stores.

Products that have been delivered more than 14 days earlier. 

Please note that the colors and textures of the products shown on this site may differ slightly due to differences in your monitor, browser, etc., and the lighting in your room.

Postalco's warranty covers all defects in workmanship and materials except for fabrics and leathers to the original owner for the lifetime of the product.
Fabrics will deteriorate and fade over time and parts will wear out. Postalco will cover your product under our warranty and repair policy until such a time that we have deemed the product to be used beyond reasonable repair. If Postalco confirms fixing your item we will repair or replace it at our discretion and return it to you at our expense.
Products damaged by accident, improper care, negligence, alterations and normal use may be repairable for a fee. Please contact us and we will be happy to discuss the options.

　＞Repair Request

・Please note fabrics, leathers and metal finishes will vary in color and finish, and may contain small slubs and other imperfections which reflect the materials' natural quality.
・By taking care of your product you will ensure a longer lifetime for it. We recommend that you see the Care section of the product on our product page for more information on how to care for your products.

The latest version of Microsoft Edge, Firefox, Google Chrome and Safari.

The personal information including your name, physical address, email address, telephone number are used to fulfill online orders or to respond to inquiries. Postalco promises responsible and sensitive handling of personal information, and never provides your information to any third parties except in the case of an emergency or as required by law, or to protect or enforce our rights.

領収書をご希望される方はご注文時に、ショッピングバッグページの備考欄へ「領収書希望」とご記入下さい。その際、宛名や但し書きも併せてご記入下さい。
領収書はPDFデータで発行し、お客さまのメールアドレスへお送りいたします。
※郵送でのお届けがご希望の方は、その旨も一緒に備考欄へご記入ください。
また、商品お受け取り後でも、ご連絡いただければ領収書の発行を承ります。どうぞお気軽にご連絡下さい。

販売事業者：株式会社ハロースタジオ
業務責任者： エーブルソン 清水 友理
販売事業所在地：東京都目黒区駒場2-11-4
連絡先：電話 03 3460 2861
メール office@postalco.net
商品代金：各商品に表示された価格に基づきます。詳しくは、各商品のページをご確認ください。
商品代金以外の必要金額：消費税、配送料、代金引換手数料
支払い方法：銀行振込,代金引換
支払い期限：ご注文確定から7日間
配達方法：原則としてご注文確定後、1週間以内（3営業日）を目安に発送いたします。（お支払い方法で「銀行振込」をお選びのお客様には、ご入金確認後の発送となります。）
お問い合わせ先：電話 03 3460 2861
配送業者：ヤマト運輸株式会社
送料：商品の合計金額が11,000円以上の場合、送料無料。（11,000円に満たない場合は、全国一律750円）
返品、交換について：返品・交換のご希望は、商品到着日から7日以内に、ご連絡いただき、ご事情をお聞かせくださいませ。弊社より折り返し、対応させていただく方法につきましてご連絡申し上げます。数量の違いや商品違い、また不良（汚損、破損）品など、弊社の不備による場合は、お客様から弊社へのご返送料、および弊社からお客様への再送料を弊社が負担いたします。サイズ変更、イメージとの相違などお客様のご都合による返品・交換に伴う送料（ご返送料ならびに再発送料）は、お客様にご負担いただきたくお願い申し上げます。また、交換のご希望は、交換の品をご用意できる場合にのみ承ります。
以下の場合は、返品、交換は承れません。
＊ 一度ご使用になった商品
＊ お客様のもとで、キズ・汚れ、破損が生じた場合。
＊ 包装(袋・箱・ケース)のない商品
＊ ポスタルコのウェブショップで購入いただいた商品ではない場合。
＊ 商品到着後8日以上経過した商品
返送先：東京都目黒区駒場2-11-4
株式会社ハロースタジオ　ポスタルコ事業部
電話 03 3460 2861