こんにちは。
商品についてのご質問等、こちらのメールフォームよりお気軽にお問い合わせくだい。

Hello.
If you have any questions about our products or services, please feel free to contact us by using this mail form.

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オンラインでの接客について

製品の素材やサイズ感などのご質問に、ポスタルコショップにてビデオ通話(FaceTime、Zoom、meets) などまたは、お電話で応対(日本語)させていただきます。

ご予約可能な日時
月曜-日曜 11:00 - 18:00

ご予約方法
>> google form
・こちらのFAQフォームのお問い合わせより
・メール shop@postalco.com
>> ウェブサイトのお問い合わせフォーム
・お電話 03-6262-6338

・ご希望の方法とご予約日時の確認のため、メールさせていただきます。
・ご予約をキャンセルされる場合は、必ずご一報ください。
・一度のご対応は、30分を目安とさせていただきます。
・混雑時はご対応が困難な場合がございます。予めご了承の程お願い致します。


・170cm、男性です。モンクジャケットのSかMかで迷っています。サイズ感を教えてください。
・スリーパックとバッグパックのそれぞれの特徴が知りたいです。

修理はできますか?

ポスタルコの正規品に限り修理を承っております。ポスタルコショップまでお問い合わせください。
ポスタルコショップ
Tell: 03-6262-6338
Email: webshop@postalco.com

配送方法を教えてください。

日本国内への配送は全てヤマト運輸での発送となります。
一部の商品のみポスト投函での配達もお選びいただけます。
サイズ等によりポスト投函が難しい場合は、宅急便での発送となります。
詳細はご利用案内からご覧いただけます。

配送料はかかりますか?

ご注文金額が送料を含まず11,000円以上の場合は、送料無料で発送致します。
ご注文金額が送料を含まず11,000円未満の場合は全国一律750円でお届けいたします。
一部商品で対応しているポスト投函での配達は、一律380円となります。

海外への配達はできますか?

海外発送も可能です。国内発送とは条件が異なりますので、
言語切替えのEnglishを選択の上、ご利用案内をご覧下さい。

注文後いつ頃発送されますか?

配送地域によって異なりますが、ご注文後から約3~7日程度でのお届けとなります。
※本州地区のお客様には最短で翌日配送の手配をいたします。(一部商品を除く)
※交通状況や天候により若干のお時間をいただくことがございます。あらかじめご了承ください。
※ゴールデンウィーク、年末年始等は通常より、到着までお時間をいただく場合がございます。あらかじめご了承ください。

発送後、お届け先の変更は出来かねます。予めご了承下さい。
混雑時は日数をいただくこともございますのでご了承ください。
また、海外発送は、土日、祝日のご注文の際に日数をいただいております。

支払い方法はどれが選べますか?

クレジットカード (MASTER, VISA, AMEX)、 銀行振込、PayPalの3種類の方法からお選びいただけます。
また、エクスプレスチェックアウトをご利用いただくと、お客様の支払い情報および配送情報が保存され、次回注文時の決済を素早く完了することが可能となります。

雑誌で見た商品が欲しいのですが

雑誌掲載でのお問い合わせにつきましては、ポスタルコショップまでお問い合わせください。
ポスタルコショップ
Tell: 03-6262-6338
Email: webshop@postalco.com

ギフトラッピングをお願いしたいのですが

ギフトラッピング1点につき、350円で承っております。 商品の形状によっては、紙袋にリボンとシールのギフトラッピングの場合もございます。ラッピングの形式は、お選びいただくことはできませんので予めご了承ください。 複数点まとめてや、一部の商品のみのラッピングをご希望の際は、メモ欄へご記入ください。お選びいただいた商品に合わせてラッピングをご用意させていただきます。

領収書について

領収書をご希望される方はご注文時に、ショッピングバッグページの備考欄へ「領収書希望」とご記入下さい。その際、宛名や但し書きも併せてご記入下さい。 領収書はPDFデータで発行し、お客さまのメールアドレスへお送りいたします。 ※郵送でのお届けがご希望の方は、その旨も一緒に備考欄へご記入ください。 また、商品お受け取り後でも、ご連絡いただければ領収書の発行を承ります。どうぞお気軽にご連絡下さい。

ギフトなので明細書はつけないで欲しいのですが

ギフトラッピングご希望いただいた場合、お値段の分かる明細書を添付しておりません。お値段の分かる明細書をご希望の場合は、メールでお送り致しますのでご注文時にメモ欄にご記入いただくか、下記連絡先へご連絡をお願い致します。
ポスタルコショップ
Tell: 03-6262-6338
Email: webshop@postalco.com

届いた商品を返品・交換したいのですが

商品到着日から7日以内でしたら返品・交換が可能です。以下のメールアドレスか電話番号へご連絡ください。
また、お客様の都合による返品・交換の場合は、送料・手数料共にお客様負担となります。詳細はご利用案内からご覧いただけます。
ポスタルコショップ
Tell: 03-6262-6338
Email: webshop@postalco.com

 

ニュースレターを登録したいのですが

ウェブサイトの一番下までスクロールしていただき、ニュースレター登録欄からご登録いただけます。

個人情報の安全性はどのようになっていますか?

株式会社ハロースタジオ/ポスタルコでは、以下のルールに基づき、お客様の個人情報を安全に取り扱ってまいります。
お客様のお名前、ご住所、お電話番号、メールアドレスなど一連の個人情報を、ご注文の確定やお問い合わせに対する回答、商品配送や弊社からの情報配信の目的のみ使用いたします。
ご入力いただきました個人情報は、傍受、妨害、改ざん等の不正アクセスを防ぐ目的で、SSL(Secure Sockets Layer)技術を使用し、暗号化を行っています。SSLを利用する事で安全に情報を送信する事が可能となります。
次のいずれかの場合を除き、お客様の個人情報を第三者に開示または提供いたしません。
・お客様の事前の同意、承認を得た場合。
・弊社が法令に基づき司法機関、行政機関から法的開示義務を伴う要請を受けた場合。
・株式会社ハロースタジオまたは第三者の権利、財産、安全等を保護するために必要であると弊社が合理的に判断した場合。

Can my item be repaired?

A.Only authorized Postalco products can be repaired. Please contact us at the address below for details.
Postalco Shop
Tel: 03-6262-6338
Email: webshop@postalco.com

How do you ship?

All deliveries within Japan are shipped with Yamato Transport. The Japanese Post Office is an option for some products.
(If it is difficult to drop it in the mailbox due to its size, it will be shipped by Yamato Transport.) For details, please see our User Guide.

What are the shipping fees within Japan?

If your order is 11,000 yen or more, not including shipping charges, shipping is free. If the total order is less than 11,000 yen, a flat rate of 750 yen will be charged for any destination in Japan. Delivery by post office is a flat rate of 380 yen.

Can you deliver overseas?

International shipping is available.
The conditions are different from those for domestic shipping.
Please select the "English" language option at the top of our website and check the Shopping Terms.

How long does it take for orders to ship?

We will ship most orders in 3-7 days. Please note that during busy times, it may take a few more days. For international orders, please allow a few extra days for orders placed on weekends and holidays.

Which payment methods can I choose?

You can choose from two different methods: credit card (MASTER, VISA, AMEX) and PayPal.
Express check-out is available.
(Your payment and shipping information can be saved to enable you to complete your next order quickly.)

I’d like to get a product I saw in a magazine.

If you have any questions about the magazine, please contact us at the following address.
Postalco Shop
Tell: 03-6262-6338
E-Mail: webshop@postalco.com

Do you gift wrap?

Gift wrapping is available at a cost of 350 yen per item. Please specify which items you’d like gift wrapped on the product page.

My item is a gift, so can you leave out the receipt?

When you order gift wrapping, we do not include prices on the receipt enclosed with your order.
If you would like to receive a receipt that shows the price, please write it in the memo box when you place your order or contact us at the address below.
Postalco Shop
Tel: 03-6262-6338
Email: webshop@postalco.com

I would like to return or exchange an item.

Please contact us in advance at the following email address or phone number within 7 days from the date of delivery to return or exchange the product.
Postalco Shop
Tel: 03-6262-6338
Email: webshop@postalco.com Returns or exchanges due to the customer's preference, both shipping and handling charges will be covered by the customer.
Please refer to the Shopping Terms for details.

Can I subscribe to your newsletter?

Please scroll down to the bottom of our website and enter your email address to sign up for our newsletter.
We will send you information about events, product arrivals, and more.

国内発送のみ¥11,000以上で送料無料We Ship Worldwide
WHOLESALE

Advance Orders

About pre orders:
If purchased with non pre-order items, shipping terms apply to each item due to different shipping dates.
If you purchase multiple pre order items, they will be shipped as soon as all items are available.
Each item is carefully made in independent workshops in Japan. Items may take longer than planned to be ready.
We'll email you when your item is available.
We’re able to send items by mail or hold them for you at the Postalco Shop Kyobashi. Please note the product may vary slighty in color and size.
There is a possibility that we will not produce items if the number of orders is less than the production minimum. In that case, we’ll refund the payment.
Thank you for your understanding!

Payment
Payment terms: Advance payment

Shipping

We ship worldwide via DHL. Shipping usually takes 7-10 days from the dispatch date.
Shipping charges vary by country and are automatically selected according to the shipping address. The shipping charges for each region are as follows.

OUTSIDE JAPAN
Order Price...............Shipping Cost
Zone 1 (North America, Hong Kong, and others; see full list below)
¥49,999 and less...............¥2,900
¥50,000 and over..............no charge

Zone 2 (United Kingdom, France, and others; see full list below)
¥49,999 and less...............¥4,900
¥50,000 and over..............no charge

Zone 3 (See full list below)
all shipping......................¥8,900
 

What is my shipping zone?Zone 1
American Samoa, Australia, Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, Guam, Hong Kong, India, Indonesia, Kiribati, South Korea, Lao P.D.R., Macau, Malaysia, Marshall Islands, Mexico, Federated States of Micronesia, Myanmar, Republic of Nauru, New Caledonia, New Zealand, Niue, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Tahiti, Taiwan, Thailand, Timor-Leste, Tonga, Tuvalu, United States of America, Vanuatu, Vietnam

Zone 2
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City

Zone 3
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Democratic Republic of the Congo, Costa Rica, Cote d’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Iceland, Islamic Republic of Iran, Iraq, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Republic of Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nevis, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Panama, Paraguay, Paraguay, Peru, Puerto Rico, Qatar, Reunion Island, Russian Federation, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, Somaliland, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Eustatius, St. Helena, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe


WITHIN JAPAN
Order Price...............Shipping Cost
¥9,999 and less................¥750
¥10,000 and over..............no charge
Some products are eligible for delivery directly to mailbox for a shipping fee of ¥380. (Nekopos)
If the products you ordered are eligible, you will be able to select it from the shipping method selection screen at checkout.

Postalco cannot take responsibility for any shipping delays due to customs clearance, payment transaction delays, or any unforseen circumstances.
Import taxes, duties, and related customs fees may be charged when the parcel arrives at the destination country. The payment of these charges and taxes is the responsibility of recipient and will not be covered by Postalco. Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The shipper will contact you directly requesting payment upon your order's arrival through customs.
All shipments outside Japan include a commercial invoice to avoid delays in customs. We are unable to indicate a lower price for the value of your order listed on your commercial invoice as we must adhere to all international import/export rules and regulations.
Unclaimed packages: The shipper will leave a notice if nobody is available to sign for your package. The shipping agent will hold your package for a few days only. If you do not claim it, it will be returned to us, marked unclaimed. You will be required to pay for shipping twice to have your order sent a 2nd time. There may be some countries we cannot ship to due to courier restrictions.


Return and Exchange
Merchandise in salable condition with all original tags attached may be returned or exchanged within 7 days (within Japan) or 14 days (overseas) of delivery. The item must be returned in unused condition in its original package, with a copy of your receipt. We can only accept returns and exchanges on items purchased from the Postalco online shop. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. For exchanges you will be required to pay for shipping twice to have your order sent a 2nd time. If Postalco decides to refund the payment the transaction can be made through PayPal only.
All returns must be approved by Postalco- please email us at webshop@postalco.com for a return authorization number.

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Free shipping and exchanges on
all clothing items within Japan.

Within Japan we will offer free return shipping for exchange of Wear purchased on the Postalco online shop.

 

Applies to:
All wear (Free Arm Button Jacket 01, Free Arm Shirt 01, Free Arm Shirt 02, Boxer Jacket, Snap Jacket, Four Vent Long Rain Jacket, Four Vent Rain Jacket, Free Arm Rain Jacket, Rain Cape)

Notes:
・Merchandise in salable condition with all original tags attached may be exchanged within 8 days of delivery.
・We can only accept free shipping exchanges on items purchased from Postalco online shop (not including our Kyobashi shop and our retailers).
・Free shipping exchange up to once per style and only within Japan.

How to exchange your wear purchase:
1. Please email us at webshop@postalco.com with your order information (name, telephone number, purchased item, size and color you’d like to exchange).
2. Please send us items back using the Yamato Transport prepaid shipping label and the packing material which are enclosed in the package.
3. Once we receive the parcel, we’ll check the condition and if there is no issue, we’ll send the exchange item.
4. If you’d like to return the item again, the 2nd return shipping costs are non-refundable.

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Price Change Notice


Please note that the price of this product will be changed as above after June 1st, 2021. Thank you for your understanding.

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International shipping rates for the Handle Box

Zone 1 (North America, Hong Kong, and others; see full list below)
¥7,000


Zone 2 (United Kingdom, France, and others; see full list below)
¥8,500


Zone 3 (See full list below)
¥19,000


▼What is my shipping zone?
Zone 1 (North America, Asia)
American Samoa, Brunei, Canada, China, Guam, Hong Kong, South Korea, Macau, Malaysia, Marshall Islands, Mexico, Federated States of Micronesia, New Zealand, Northern Mariana Islands, Palau, Philippines, Singapore, Tahiti, Taiwan, Thailand, United States of America, Vietnam

Zone 2 (Asia, Oceania, Europe)
Australia, Austria, Bangladesh, Belgium, Bhutan, Bulgaria, Cambodia, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Hungary, Ireland, Italy, India, Indonesia, Lao P.D.R., Latvia, Liechtenstein, Lithuania, Luxembourg, Kiribati, Malta, Monaco, Myanmar, Republic of Nauru, New Caledonia, Netherlands, Niue, Norway, Papua New Guinea, Poland, Portugal, Romania, Samoa, San Marino, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Timor-Leste, Tonga, Turkey, Tuvalu, United Kingdom, Vatican City, Vanuatu

Zone 3 (Middle East, South America, Africa)
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Democratic Republic of the Congo, Costa Rica, Cote d’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Iceland, Islamic Republic of Iran, Iraq, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Republic of Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nevis, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Panama, Paraguay, Paraguay, Peru, Puerto Rico, Qatar, Reunion Island, Russian Federation, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, Somaliland, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Eustatius, St. Helena, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe
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Gift Wrapping Option Cost

From Wednesday, Sep 1, 2021 both Postalco Online Shop and Postalco Shop will charge a flat rate 350 yen per item for gift wrapping. We have new plastic free packaging.
Thank you for your understanding.

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