A.Only authorized Postalco products can be repaired. Please contact us at the address below for details.
Postalco Shop
Tel: 03-6262-6338
Email: webshop@postalco.com
How do you ship?
All deliveries within Japan are shipped with Yamato Transport. The Japanese Post Office is an option for some products.
(If it is difficult to drop it in the mailbox due to its size, it will be shipped by Yamato Transport.) For details, please see our User Guide.
What are the shipping fees within Japan?
If your order is 11,000 yen or more, not including shipping charges, shipping is free. If the total order is less than 11,000 yen, a flat rate of 750 yen will be charged for any destination in Japan. Delivery by post office is a flat rate of 380 yen.
Can you deliver overseas?
International shipping is available.
The conditions are different from those for domestic shipping.
Please select the "English" language option at the top of our website and check the Shopping Terms.
How long does it take for orders to ship?
We will ship most orders in 2-3 days. Please note that during busy times, it may take a few more days. For international orders, please allow a few extra days for orders placed on weekends and holidays.
Which payment methods can I choose?
You can choose from four different methods: cash on delivery, credit card (MASTER, VISA, AMEX), bank transfer, and PayPal.
Express check-out is available.
(Your payment and shipping information can be saved to enable you to complete your next order quickly.)
I’d like to get a product I saw in a magazine.
If you have any questions about the magazine, please contact us at the following address.
Postalco Shop
Tell: 03-6262-6338
E-Mail: webshop@postalco.com
Do you gift wrap?
We offer free gift wrapping. Please specify which items you’d like gift wrapped on the product page.
Can I have a message card or paper bag included?
Please let us know in the memo box during the checkout process.
We can wrap several items together or individually, so please fill in the details.
My item is a gift, so can you leave out the receipt?
When you order gift wrapping, we do not include prices on the receipt enclosed with your order.
If you would like to receive a receipt that shows the price, please write it in the memo box when you place your order or contact us at the address below.
Postalco Shop
Tel: 03-6262-6338
Email: webshop@postalco.com
I would like to return or exchange an item.
Please contact us in advance at the following email address or phone number within 7 days from the date of delivery to return or exchange the product.
Postalco Shop
Tel: 03-6262-6338
Email: webshop@postalco.com Returns or exchanges due to the customer's preference, both shipping and handling charges will be covered by the customer.
Please refer to the Shopping Terms for details.
Can I subscribe to your newsletter?
Please scroll down to the bottom of our website and enter your email address to sign up for our newsletter.
We will send you information about events, product arrivals, and more.
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